NHS, Health and other useful sites


A free NHS pharmacy service with a mission to make medication times easier.

By using pre filled (easy to tear) pouches, you'll never have to worry about missing doses, or struggle to open packets/bottles/blisters again.

They also supply you with all your prescribed creams and ointments as well, so all your GP medications are taken care of.

Sutton Hospital CFS Service

The Chronic Fatigue Service at St Helier and Sutton hospitals is the local multi-disciplinary team and clinical network coordinating centre for people with chronic fatigue syndrome in South-West London and Surrey. Telephone: 020 8296 2000.

European Society for ME (ESME)

Their mission is to create a Think Tank where top scientists from relevant fields can discuss current ME knowledge in order to determine the most crucial direction of future research, and to provide a reliable source of cutting-edge ME information that ESME will incorporate in the education of medical professionals.

Disability Rights UK

Disability Rights UK (formerly Disability Alliance) is a national registered charity which works to relieve the poverty and improve the living standards of disabled people. It provides information on social security benefits, tax credits and social care to disabled people, their families, carers and professional advisers through their member groups. As we have a Group membership of this charity, we will forward requests for advice. It also has a FREE Disabled Students Helpline 08003285050 open Tues 11.30 -13.30 and Thursday 13.30 - 15.30 or you can use their email advice service students@disabilityrightsuk.org.

BBC’s Ouch Website

Light-hearted look at disability.

Richmond AID

Richmond AID is a charity of and for disabled people in the London Borough of Richmond upon Thames. It runs a number of projects such as an advice service, gardening project, access work and outreach work. It also has a team of specialist Benefits Advisors who provide benefits checks, help with form-filling and support on making claims and appeals. Benefits Advice Line: 020 8831 6070; Richmond SPADE (Gardening service): 020 8831 6415; Disability Action and Advice Centre (DAAC) Reception: 020 8831 6080, Mobile/SMS: 0789 4215835. The Richmond AID Disability Information Handbook 2012-13 of organisations and services available for disabled people, greatly assisted us in supplying this Richmond information. Handbook can be downloaded for free from Richmond AID's website in a Word document clicking in Publications or using this address: http://www.richmondaid.org.uk/publications/disability-information-handbook.

Richmond Users Independent Living Scheme

RUILS is a charity and not-for-profit company limited by guarantee. It is an independent, grassroots, self-help organisation that is user run and led by its peers — the people who use its services. RUILS acts as the champion, representative and peer supporter of all disabled and older people who have social care needs. It serves those who are in receipt of a Personal Budget or use Direct Payments, Personal Assistants or other means of support to achieve greater independence and well-being. For Information about the services and events available, please call 020 8831 6093/4.

Richmond Council Adult Access Team

The Adult Access Team is the first point of contact for all referrals and general enquiries. They’ll discuss your situation over the phone to find out more about the kind of help and support you need. They may follow this up with a visit to your home to discuss what help is available. Contact Adult Social Services: Address: Adult Social Services, Civic Centre, 44 York Street, Twickenham TW1 3BZ; Phone: 020 8891 7971; Minicom: 18001 020 8891 7971; E-Mail: adultsocialservices@richmond.gov.uk. The Access team is open Monday to Thursday from 9.00am to 5.15pm, and on Friday from 9.00am to 5.00pm. Emergencies outside office hours: the Adults Emergency Duty Team is available Monday to Friday from 5.00pm to 8.00am, and 24 hours at weekends and on Bank Holidays. Richmond Council Emergency Out of Hours Team: Phone: 020 8744 2442; Minicom: 18001 020 8744 9414.

Kingston Centre For Independent Living

KCIL is an independent, user-led organisation that has been working for 40 years to empower and support disabled people in the borough of Kingston-upon-Thames. We campaign for full equality of status, opportunity and inclusion for all disabled people and provide independent living/disability related services. Our services are targeted at all disabled people regardless of age/impairment, but are also available to non-disabled people or organisations. Telephone: 020 8546 9603.

Kingston Adult Social Care

Please make contact if you need support or advice for yourself, or if you are concerned about the welfare of another person. Telephone: 020 8547 5005; Text: 07797 806 521, 07903738043; Minicom: 0845 600 7752; Type Talk: 18001 020 8744 9414. Office hours: Monday to Thursday: 8.45am–5pm; Fridays: 8.45am–4.45pm. Adults Emergency: Duty Team Telephone: 020 8770 5000, Fax: 020 8770 5318. Minicom: 020 8770 5178; Text Relay: 0800 7311888 (8am–6pm).


NHS 111 is a new service that’s being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help quickly but it’s not a 999 emergency. Telephone: 111, open 24 hours.

NHS Walk-in Centre

Seven days a week, every day of the year. Monday–Friday: 8am–10pm; Saturday, Sunday and Bank Holidays: 8am–9pm. At Teddington Memorial Hospital, Hampton Road, TW11 OJL, Telephone: 020 8714 4004.

NHS Health Costs

Providing Information on the following Health Costs: Free Prescriptions, free dental treatment and dentures, free sight tests and vouchers for glasses, free NHS wigs and fabric support, refund of fares to and from hospital, free healthy start vouchers for milk, fruit and vitamins (if pregnant or has a child under five). Telephone: 0845 337 3063.

Occupational Therapy — Kingston

For rehabilitation and support after a spell in hospital; telephone 020 8934 2518 (Monday–Friday 8.00am to 4.00pm).

Kingston Patient Advice and Liaison Services

Kingston PALS offer a wide range of information about NHS services. Kingston Hospital: Telephone: 020 8934 3993; e-mail: pals@kingstonhospital.nhs.uk.

Chelwest Patient Advice and Liaison Services

West Middlesex (Chelsea & Westminster) PALS offer a wide range of information about NHS services. West Middlesex Hospital: Telephone: 020 3315 6727

How to Make a Complaint to NHS England

NHS England welcomes concerns, compliments and complaints as valuable feedback that can help us learn from experiences and make improvements to services we commission.

NHS Complaints Advocate

You can contact the NHS Complaints Advocate at the following address: United House, North Road, London N7 9DP; telephone: 0300 330 5454; e-mail: david.postolowsky@voiceability.org.

General Medical Council

If you wish to make a complaint against your GP, you can contact the General Medical Council. This link provides information on the sort of complaint the GMC can investigate.

The Patients Association

If you have a complaint against your GP, you can contact the Patients Association.

Careline: Richmond and Kingston

The Community Alarm Service: Careline is a Council alarm service linked to a control centre providing a 24-hour response service for disabled or elderly people. Richmond and Kingston Contact: Careline Control Centre: Telephone: 0845 600 7413.

Healthwatch Kingston

A network of local individuals and organisations dealing with local health needs in Kingston that is calling for residents to receive the care and support which best serves their health needs. Healthwatch Kingston, Siddeley House, Suite 30, Crown Business Centre, 17 Union Street, Kingston-upon-Thames KT1 1RP. Telephone: 020 8974 6629; e-mail: info@healthwatchkingstonuponthames.org.uk.

Healthwatch Richmond

Healthwatch Richmond is the new independent voice for people in the London Borough of Richmond upon Thames. It helps to shape, challenge and improve local health and social care services. Telephone: 020 3178 8784; E-mail: info@healthwatchrichmond.co.uk.