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NHS & Health Links

Pill Time logo
PillTime is a free NHS pharmacy service with a mission to make medication times easier. 

By using pre filled (easy to tear) pouches, you'll never have to worry about missing doses, or struggle to open packets/bottles/blisters again.

They also supply you with all your prescribed creams and ointments as well, so all your GP medications are taken care of.

South West London & Surrey CFS Service

The Chronic Fatigue Service at St Helier and Sutton hospitals is the local multi-disciplinary team and clinical network coordinating centre for people with ME/CFS in South-West London and Surrey.

Telephone: 020 8296 3940.

Grace Charity logo
The Grace Charity website has downloadable information for people with ME, including a 26 page booklet to assist hospital staff when dealing with patients with ME, information for your dental practitioner, a letter for your MP, how to refuse unwanted psychological therapies, and information on the coronavirus vaccine.
Disability Rights UK logo

Disability Rights UK (formerly Disability Alliance) is a national registered charity which works to relieve the poverty and improve the living standards of disabled people. It provides information on social security benefits, tax credits and social care to disabled people, their families, carers and professional advisers through their member groups. As we have a Group membership of this charity, we will forward requests for advice. It also has a FREE Disabled Students Helpline 08003285050 open Tues 11.30 -13.30 and Thursday 13.30 - 15.30 or you can use their email advice service

BBC’s Ouch Website

Ouch! A light-hearted look at disability.

Richmond Aid logo

Richmond AID is a charity of and for disabled people in the London Borough of Richmond upon Thames. It runs a number of projects such as an advice service, gardening project, access work and outreach work. It also has a team of specialist Benefits Advisors who provide benefits checks, help with form-filling and support on making claims and appeals.

ruils logo
Richmond Users Independent Living Scheme

RUILS is a charity and not-for-profit company limited by guarantee. It is an independent, grassroots, self-help organisation that is user run and led by its peers — the people who use its services. RUILS acts as the champion, representative and peer supporter of all disabled and older people who have social care needs. It serves those who are in receipt of a Personal Budget or use Direct Payments, Personal Assistants or other means of support to achieve greater independence and well-being. For Information about the services and events available, please call

020 8831 6093/4.

Care Place logo
Richmond Council Adult Social Care

CarePlace is the main point of access for Richmond's adult social care services. You can contact them Monday to Friday from 9am to 5pm by:

KCIL logo

KCIL is an independent, user-led organisation that has been working for 40 years to empower and support disabled people in the borough of Kingston-upon-Thames. We campaign for full equality of status, opportunity and inclusion for all disabled people and provide independent living/disability related services. Our services are targeted at all disabled people regardless of age/impairment, but are also available to non-disabled people or organisations.

Telephone: 020 8546 9603.

Kingston Adult Social Care

Please contact Kingston Adult Social Care if you need support or advice for yourself, or if you are concerned about the welfare of another person. Telephone: 020 8547 5005; Text: 07797 806 521, 07903738043; Minicom: 0845 600 7752; Type Talk: 18001 020 8744 9414. Office hours: Monday to Thursday: 8.45am–5pm; Fridays: 8.45am–4.45pm. Adults Emergency: Duty Team Telephone: 020 8770 5000, Fax: 020 8770 5318. Minicom: 020 8770 5178; Text Relay: 0800 7311888 (8am–6pm).

NHS 111

NHS 111 is a service that makes it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help quickly but it’s not a 999 emergency. Open 24 hours.

NHS Walk-in Centre

Seven days a week, every day of the year. Monday–Friday: 8am–10pm; Saturday, Sunday and Bank Holidays: 8am–9pm. At Teddington Memorial Hospital, Hampton Road, TW11 OJL

Telephone: 020 8714 4004

NHS Health Costs

Providing Information on Help with NHS Health Costs: Free Prescriptions, free dental treatment and dentures, free sight tests and vouchers for glasses, free NHS wigs and fabric support, refund of fares to and from hospital, free healthy start vouchers for milk, fruit and vitamins (if pregnant or has a child under five).

Telephone: 0845 337 3063.

Occupational Therapy — Kingston

Professional advice from a member of the Kingston occupational therapy team is free and can be accessed via the contact centre on 020 8547 5005.  

Kingston Patient Advice and Liaison Services

Kingston PALS offer a wide range of information about NHS services.

Kingston Hospital: Telephone: 020 8934 3993


Chelwest Patient Advice and Liaison Services

West Middlesex (Chelsea & Westminster) PALS offer a wide range of information about NHS services.

West Middlesex Hospital: Telephone: 020 3315 6727

How to Make a Complaint to NHS England

NHS England welcomes concerns, compliments and complaints as valuable feedback that can help us learn from experiences and make improvements to services we commission.

NHS Complaints Advocate

You can contact the NHS Complaints Advocate at:

United House, North Road, London N7 9DP

Telephone: 0300 330 5454


General Medical Council

If you wish to make a complaint against your GP, you can contact the General Medical Council. This link provides information on the sort of complaint the GMC can investigate.

The Patients Association logo
If you have a complaint against your GP, you can contact the Patients Association.
Careline: Richmond and Kingston

The Community Alarm Service: Careline is a Council alarm service linked to a control centre providing a 24-hour response service for disabled or elderly people. Richmond and Kingston Contact: Careline Control Centre.

Telephone: 0845 600 7413.

Healthwatch Kingston logo

Healthwatch Kingston is a network of local individuals and organisations dealing with local health needs in Kingston, calling for residents to receive the care and support which best serves their health needs. Healthwatch Kingston, Siddeley House, Suite 30, Crown Business Centre, 17 Union Street, Kingston-upon-Thames KT1 1RP.

Telephone: 020 8974 6629


Healthwatch Richmond logo

Healthwatch Richmond is the new independent voice for people in the London Borough of Richmond upon Thames. It helps to shape, challenge and improve local health and social care services.

Telephone: 020 3178 8784


AfME logo
Following their merger with ME Trust, Action for ME  offer individually tailored clinical advice and support for people over 13
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